Shipping Policy for Nekoo.in

1. Order Processing

At Nekoo.in, we aim to process and dispatch your orders promptly. Orders are typically processed within 1-2 business days from the date of purchase, excluding Sundays and public holidays. You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Locations

We currently ship to all addresses within India. International shipping is not available at this time. Please ensure that your shipping address is complete and accurate, as we are not responsible for delays or failed deliveries due to incorrect address information.

3. Shipping Methods and Delivery Time

• We partner with trusted courier services to ensure timely and secure delivery.

• Standard delivery typically takes 3-7 business days from the date of dispatch, depending on your location.

• Delivery times may vary for remote or rural areas, and during peak seasons or unforeseen circumstances (e.g., natural disasters, strikes, or holidays).

• Tracking information will be provided via email or can be accessed through your Nekoo.in account.

4. Shipping Charges

• Shipping charges are calculated based on the weight, dimensions, and destination of your order. The applicable shipping fee will be displayed at checkout before you confirm your purchase.

• We offer free shipping on orders above a specified amount, as indicated on our website during checkout.

• Additional charges may apply for expedited shipping options, if available.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can track your order status on our website (www.nekoo.in/track-order) or through the courier’s tracking portal.

6. Delivery Issues

• If your order is delayed beyond the estimated delivery time, please contact our customer support team at nekooindia@gmail.com with your order number for assistance.

• Nekoo.in is not responsible for delays caused by courier services, incorrect addresses, or unforeseen events such as customs delays, weather conditions, or other external factors.

• If a package is returned to us due to an incorrect address or failure to claim the package, we will contact you to arrange re-delivery. Additional shipping charges may apply.

7. Damaged or Lost Shipments

• If you receive a damaged package, please record an unboxing video and contact our customer support team within 7 days of delivery, as per our Refund Policy.

• In the rare event of a lost shipment, please notify us within 7 days of the expected delivery date. We will work with the courier to resolve the issue and may offer a replacement or refund, as applicable.

8. Contact Us

For any queries regarding shipping, please reach out to us:

• Email: nekooindia@gmail.com

• Phone: +91 98889-96631

• WhatsApp: +91 98889-96631

• Customer Support Hours: Monday to Saturday, 9 AM to 6 PM IST

We are committed to delivering your Nekoo.in orders efficiently and securely. Thank you for shopping with us!